Bitego App (“Bitego,” “we,” “our,” or “us”) is committed to protecting your privacy and complying with Google Play and Apple App Store data protection requirements. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Bitego mobile application, website, and related services.

We collect personal details that help us create and manage your account, communicate with you, and fulfill your orders. This may include

• Your full name
• Email address
• Phone number
• Delivery address
• Account profile information and preferences

This information allows us to verify your identity, process requests, and provide customer support when needed.

When you place an order through our platform, we collect information related to that transaction, including:

• Order history and order details
• Payment confirmations and transaction references

Please note that all payment transactions are processed securely by trusted third-party payment providers. We do not store or have direct access to your card or banking information.

With your permission, we may collect approximate or precise location data to:

• Enable accurate delivery services
• Match you with nearby restaurants and vendors
• Improve service availability and delivery times

You can control location access at any time through your device settings.

To improve app performance, security, and user experience, we automatically collect certain technical data, including:

• Device type and operating system
• App version and usage activity
• IP address
• Error reports and crash logs

This data helps us diagnose issues, enhance functionality, and keep our platform secure.

We use the information we collect to operate, improve, and protect our platform while delivering the best possible experience. Specifically, your data is used for the following purposes:

Your information helps us process and deliver your orders efficiently. This includes confirming orders, coordinating deliveries, and ensuring accurate communication between customers, vendors, and delivery partners.

We use transaction-related information to facilitate secure payments and confirm successful transactions. All payments are handled through trusted third-party payment providers to ensure your financial information remains protected.

Your contact and account details allow us to respond to inquiries, resolve issues, and provide assistance whenever you need help with orders, payments, or app usage.

We analyze usage patterns, device data, and feedback to improve app performance, fix bugs, introduce new features, and enhance overall user experience.

Information collected is used to detect, prevent, and respond to suspicious activities, unauthorized access, and fraudulent transactions, helping keep both users and the platform safe.

We may process and retain certain information to comply with applicable laws, regulations, legal requests, and to enforce our terms and policies when required.

We take data security seriously and use industry-standard security measures to protect your personal information from unauthorized access, misuse, loss, or alteration.

These measures include secure data storage, encrypted communications, access controls, and regular system monitoring to ensure your information remains protected. We also work with trusted third-party service providers who adhere to strict security and data protection standards.

While no system can be completely secure, we continuously review and improve our security practices to safeguard your data and maintain your trust.

We use industry-standard security measures to safeguard your personal information. These include encrypted data transmission, secure storage, access controls, and continuous monitoring to prevent unauthorized access, misuse, or loss of data.

You have the right to request access to the personal information we hold about you, as well as to request corrections or updates if any details are inaccurate or incomplete. You may also request the deletion of your personal data, subject to applicable legal, regulatory, or operational requirements.

We are committed to respecting your privacy rights and will respond to all valid requests within a reasonable timeframe.

Bitego App is not intended for children under the age of 13. We do not knowingly collect, use, or store personal information from children. If we become aware that personal data has been collected from a child under 13, we will take appropriate steps to delete such information promptly.

Third-party services and integrations used within the app operate under their own privacy policies. We encourage users to review these policies to understand how their information is handled.

We may update our policies from time to time to reflect changes in our practices, services, or legal requirements. When updates occur, the revised policy will be posted on this page along with a new effective date.

We encourage you to review our policies periodically to stay informed about how we collect, use, and protect your information. Continued use of the app after updates indicates your acceptance of the revised terms.

If you have any questions, concerns, or requests regarding your personal data or our policies, you can reach us at:

Email: info@bitegoapp.com

We’re happy to assist and will respond to inquiries promptly.